Privacy Policy

Effective date: 05-Oct-2026

Sotreniq (“Sotreniq”, “we”, “us”, “our”) is a social media analytics platform operated by Sysmetis IT Solutions LLP and powered by Sysmetis-Iziss. This policy explains what information we collect through the Sotreniq website (sotreniq.com) and the Sotreniq application (app.sotreniq.com), how we use and protect it, and the choices you have.

In short

Sotreniq only reads analytics. It never posts, comments, messages or changes anything on your social media accounts. Your data is used only to show you your own analytics. It is never sold and never used for advertising.

1. Information we collect

1.1 Information you give us

Beta sign-up form: your name, work email, company or agency name, role, number of brands you
manage, and the platforms you use.
Your Sotreniq account: your name, email address, and the brands you create or are given access to.

Communications: anything you send us when you email or contact us.

1.2 Information from social media accounts you connect

When you connect an account, you authorise Sotreniq through that platform’s own sign-in screen. We never see or store your social media passwords. Depending on the platform, Sotreniq then reads:

Account details: the page, account or channel name, handle, identifier, profile image, and follower or subscriber counts.
Aggregated performance metrics: for example views, reach, impressions, watch time, new followers, likes, comments, shares and saves, by day.

Content metrics: for posts and videos published on the connected account, the caption or title, publish date, content type, link, thumbnail image and performance metrics.

Aggregated audience demographics: where the platform provides them, for example follower counts by age group, gender, country or city. These are totals only; we do not receive information that identifies individual followers or viewers.

Access tokens: the credentials the platform issues so Sotreniq can read the data above on your behalf

Sotreniq does not read private messages and does not collect the personal information of your followers, viewers or other individual users of these platforms.

1.3 Information collected automatically

Sign-in: when you sign in with your email, we send you a one-time code. We store only a secure (hashed) version of that code, for a short time.
Cookies: the Sotreniq application uses an essential session cookie to keep you signed in. The website may use analytics cookies to understand how visitors use the cookies. You can control cookies in your browser settings.

Technical data: IP address, browser type and basic server logs, used to keep the service secure and working.

2. Google and YouTube data

If you connect a YouTube channel, Sotreniq uses the YouTube API Services and requests these read-
only permissions:

youtube.readonly: to read your channel’s details and its list of videos with their public statistics

yt-analytics.readonly: to read your channel’s analytics reports (such as views, watch time and subscriber changes).

We use this data only to display your channel’s analytics and reports inside Sotreniq to you and the people you authorise to view that brand. We do not use it to serve advertising, do not sell it, do not transfer it to data brokers, and do not use it to develop, improve or train generalised artificial intelligence or machine learning models. People at Sotreniq do not read this data except with your consent, for security purposes, or to comply with applicable law.

Sotreniq’s use and transfer of information received from Google APIs to any other app will adhere to Sotreniq’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements.

By connecting a YouTube channel you also agree to the YouTube Terms of Service (https://www.youtube.com/t/terms), and Google’s handling of your data is described in the Google Privacy Policy (https://policies.google.com/privacy). You can revoke Sotreniq’s access to your Google account at any time from your Google Account security settings (https://myaccount.google.com/permissions), or by disconnecting YouTube in Sotreniq.

3. How we use information

To provide analytics dashboards, charts and reports for the brands you manage.
To keep analytics up to date through scheduled daily syncs and syncs you start manually.

To review beta sign-up requests, onboard beta users, and contact you about your access.

To send you service emails, such as sign-in codes and important updates.

To operate, secure, troubleshoot and improve the service.

We do not use your data for advertising, profiling, or any purpose unrelated to providing Sotreniq to you.

4. How information is stored and protected

Application data is stored in a database hosted on Microsoft Azure. It is encrypted in transit (HTTPS/TLS) and at rest. Access tokens are used only by Sotreniq’s servers and are never shown in the browser. Access to production systems is limited to the people who operate the service. No method of storage or transmission is completely secure, but we take reasonable measures to protect your information.

5. Sharing

We do not sell or rent your data. Analytics for a brand are shown only to users who have access to that brand in Sotreniq. We use trusted service providers who process data only on our behalf:

Microsoft Azure: hosting, database and email delivery.
Hostinger: WordPress Hosting

We may disclose information if required by law or to protect the rights and safety of Sotreniq, our users or others.

6. Retention and deletion

Disconnecting a platform in Sotreniq deletes its stored access tokens immediately (for Google, access is also revoked), and syncing stops.
Previously synced analytics are kept so past reports stay available, until you ask us to delete them or delete the brand.

Beta sign-up information is kept for as long as needed to manage the beta programme, or until you ask us to delete it.

To delete all data for a brand or your account, email us at the address below. We will delete it within 30 days, except where we must keep it by law.

You can also revoke Sotreniq’s access directly in each platform’s settings (for example Facebook Business Integrations, Instagram “Apps and websites”, or your Google Account permissions).

7. Your rights

Depending on where you live, including under India’s Digital Personal Data Protection Act, 2023, you may have the right to access, correct, update or delete your personal data, withdraw consent, or object to its processing. To make a request, contact us using the details below. We will respond within a reasonable time and as required by law.

8. Children

Sotreniq is a business tool and is not directed to children under 18. We do not knowingly collect their personal data.

9. Changes to this policy

If we make material changes, we will update the effective date above and, where appropriate, notify users of the service.

10. Contact and grievance officer

Email: contact@sotreniq.com